How to reach us
- Call: (858) 283-7575, Monday to Friday, 8 am to 5 pm PT
- Email: customerservice@cbisusa.com
- Visit: 10769 Woodside Ave Ste 103, Santee, CA 92071 (directions and hours)
- Book a time: schedule a call
Claims
If you need to file a claim, contact your insurance company’s claims line first. The number is on your policy documents or ID card. Then let us know, and we will help you understand next steps and stay in touch with the insurance company if you need us to.
ID cards
Your insurance company issues your ID cards. If you cannot find yours, call or email us with your name and the type of coverage, and we will help you get a copy or point you to the insurance company’s member site.
Policy changes
Need to update an address, add or remove a person or vehicle, change a beneficiary or adjust your coverage? Call or email us. We will tell you what the insurance company needs from you. Some changes need a signed form, and the effective date depends on the insurance company.
Employer groups
If your company has group benefits through CBIS, call us for help with enrollment questions, new hires, terminations and changes. Your account manager and the CBIS team are here to help.
Questions about your coverage
If you are unsure what your policy covers, we are happy to go through it with you. For life insurance, we also offer a free policy review.
For emergencies, call 911. For a medical emergency or urgent claim, follow the instructions from your insurance company.